FAQs

Do you Accept Insurance? 

I am an out of network provider for all patients as I have opted out of all private insurance contracts. Payment will be collected at time of service. I can provide a “superbill” that you can submit to your insurance for reimbursement. 

What if Medicare is my insurance? 

At this time physical therapists cannot opt out of the Medicare program. So I cannot provide physical therapy services to Medicare patients but there are a couple of exceptions.

1)    I can provide services to Medicare patients for services such as wellness, fitness, prevention which are not covered by Medicare.

2)    If a Medicare patient “refuses, of his/her own free will, to authorize the submission of a bill to Medicare” (section 40, chapter 15 of the Medicare Benefit Policy Manual), I can accept self payment for physical therapy services. 

To receive treatment I will ask you to sign an agreement that states neither you or I will send claims to Medicare or any secondary insurance or allow anyone else to send claims on your behalf. 

What types of payments do you accept?

I accept cash, check and all major credit/debit cards. A 2.9% convenience fee will be added to credit/debit card transactions for processing via Square.

Where are you located?

Gateway Wellness Physical Therapy office is located in the Serena Plaza, 2074 Galisteo Street, B-4, Santa Fe, NM 87505.

How do I make an appointment?

Schedule online, email Char@gatewaywellness.care, or call at 505-303-0219

What is the cancellation policy?

Patients will be charged $50 for a cancellation given less than 24 hours for any reason. The two exceptions are snow/ice and personal illness, especially if contagious.

What are my privacy rights?

As your physical therapist, I believe that your privacy is a fundamental part of your treatment. I want to make sure you understand privacy practices and procedures. Please refer to the “Patient Information” form for full information on your rights to privacy.